Sign Up

  • How to sign up on

    Find the steps below for signing up with us,
    Sign-Up : If you are new to 32clicks, click on the sign-up button to register.
    Profile Details : Fill in the following details to complete your profile.
    Profile Type: Choose the type of profile - Dental Practitioner (or) Student.
    Full name
    Contact number
    Confirm password
    Agree to Terms & Conditions : After filling in the above details, check the box “agree to our Terms & Conditions and Privacy Policy” to move to the next step.
    OTP Verification : Undergo OTP verification which will be sent to your registered mobile number.
    Profile Verification : Enter your corresponding student or doctor ID based on your profile type. Once your profile is verified, you can start to shop with us.

  • Is registration possible if I am a dental student ?

    Yes, you may receive a verification mail as a student after registration. Orders will only be processed for valid dental students.

  • How can I sell on

    Please contact our support team via [email protected] for any sales partnership on 32Clicks

  Login & My Account

  • How to login into my account?

    If you already have an account on 32clicks, you can login by clicking on the login button. The user can login by two different ways
    Email address as Username: If the username is your registered email ID, then the password can be entered to login.
    Contact No. as Username: If the username is your registered mobile number, then a OTP is sent to your mobile number and by entering the OTP, you can login to 32clicks.
    Click on the login button to continue shopping with 32clicks.

  • How can I reset my existing password?

    In the sign-in page, click on the “forgotten password” button.
    Provide your corresponding email address to obtain the “reset password link”.
    Create a new password and confirm it.
    Your password gets changed successfully.
    Login to 32clicks with the new password.

  • How to manage my account?

    At 32clicks, you have a composite set of elements in your account and it is the one destination from where you will be able to manage your account information, order details, wishlists and much more. Following are the settings you can control:
    Edit your account information: Allows you to edit your personal details
    Change your password: Allows you to change the password for the login.
    Modify your address book entries: You will be able to add your delivery address and it is possible to add more than 1 address for delivery.
    Modify your wishlist: You can add your favourite products to the wishlist which later can be purchased.
    Logout: Helps you to logout of the application
    My orders section: The section which allows you to manage the order history, return requests and transactions.
    Newsletter: This is the option to subscribe or unsubscribe to the newsletter.
    The sales team from 32clicks will get in touch with you in 24 hours (MST).

  • What are the beneficial features if I register with 32clicks?

    32Clicks is a one stop dental supplies E-Commerce platform having up to 3000 products currently.

    Browse and acquire the supplies you need for your dental practice today!


  • How to place an order?

    Our order placing services can be done at ease. Find the steps below for placing an order: -
    Step 1: Sign Up or Login to your 32Clicks Account.

    Step 2: Add the product of purchase to your shopping cart by clicking on the “add cart” button. In case of variants, select the preferred variant (ex: colour, size, etc)

    Step 3: Click on the shopping cart to check the product(s) details

    Step 4: Proceed to the payment procedure and complete the payment. The order is placed once payment is completed

    You can check the order details and track the order until it is delivered to the shipping address.

  • How can I track my order?

    We have provided an easy option to track your products. All you have to do is follow the steps below:
    Go to profile and click on “My Account”
    Select the “order history” on your menu
    Find the order history which shows you 4 different status of the product, they are in processing, delivered, cancelled and returned.

  • Is it possible to open the shipment and check for any damage at the time of delivery?

    Unfortunately, the product is not allowed to be opened and checked at the time of delivery. In case if you find any discrepancies with your product, you can return your order back to us.

  • Is it possible to return my order? If so, how to do it?

    Yes absolutely, you can return or replace your order by raising a return request with us and below are the steps to be followed for an order to be returned.
    Go to your “profile” → order history → my account → request for return
    Fill the required fields along with the “return reason” and “submit” the request.
    Henceforth, your return request is taken by the admin for verification and then the return process will be initiated.

  • How to cancel an order?

    In some uncertain circumstances, you would prefer to cancel the order placed and there are options provided for the same. With one click, you will be able to cancel the order made, along with the reason for cancellation.
    Once the cancel request is done, your refund will be processed within a maximum of 7 days.

  •   Payment

    • How does the payment procedure work on 32clicks?

      Here is the stepwise flow provided for the checkout option and payment procedure to make a successful purchase on 32clicks.

      1. Add the products to be purchased on the shopping cart
      2. Open “My cart” to check the details and pricing of the respective products
      3. Click on the checkout button to confirm your delivery address
      4. There are two options for the delivery address: existing address and new address.
      5. If you choose to add a new address, the address section appears where you need to fill in the necessary details.
      6. Click on “continue” to proceed further with the payment.
      7. Recheck on the product details and click “confirm order”.
      8. You will be redirected to Payment Portal Provider Site to complete your transaction
      9. Choose your preferred payment method and complete transaction
      10. After the successful payment, you will receive the “thank you” pop-up message.

      In case, if you would prefer to cancel your payment, click on the “cancel” button which results in a confirmation pop-up message. Once confirmed, the transaction is cancelled.

    • How secure is 32clicks for payment and transactions?

      Your online transaction with is safe and secure via the Payment Portal Provider IPAY88 SDN BHD ("IPAY88") as they make use of the encryption method to hide your card and account details which helps in secure transaction of the money to the respective bank.

      We and IPAY88 ensure frequent checks on the transactions and consistently monitor the online transactions to avoid fraudulence and suspicious activities.

    • What are the payment types available on 32clicks?

      There are 2 Types of Payments in 32Clicks

      a) IPay88 – Online transactions

      Having a variety of payment methods such as FPX, Credit Cards, Debit Cards, E-Wallets such as Boost, Shopee Pay, Touch N’ Go E-Wallet and many more.

      Public Bank Ezy Payment Plan is (PBEPP) also available for customers who want to use the Ezy Payments for their bulk purchases, offering up to 12 months plan to stretch the payments.

      The EPP is only active for transactions above RM 500

      b) Bill to Clinic – Offline Transactions

      This Checkout method was created for the use of Customers of 32Clicks to confirm the order on the platform, where 32Clicks Customer Service will provide banking details for Interbank Transfer.

      This method can be used for Clinics / Institutions to perform transactions via their Company accounts to proceed with the order.

      Bank Account Details for 32Clicks is: -



      ACCOUNT NUMBER: 8009344428

      Please do send over the transaction slip to 32Clicks upon order confirmation to +601116894360 – 32Clicks Official Customer Service number or email us at [email protected] 

    • Do you provide offers and coupon codes for purchase?

      Yes of course! For the best benefits of the customer, we tend to provide you with offers and offer codes timely and during special seasons.
      If you have a valid coupon, you can make use of it during the payment procedure by applying the valid coupon code to avail the offers.

    •   Return & Refunds

      • How does a return request work?

        Below are the steps to be followed for an order to be returned in case of any discrepancies or damages found in the product.
        Go to your “profile” → order history → my account → request for return.
        Fill in the required fields along with the “return reason” and “submit” the request.
        Henceforth, your return request is taken by the admin for verification and then the return process will be initiated.
        Once your returned product is received, the product is inspected for its condition to process the return or exchange accordingly.
        We have a defined timeline of 2 weeks to return or replace your returned product.
        The refund process takes 1 or 2 billing cycles to be settled and the same will be notified once refund initiates.

      • Where can I create a return request on the platform?

        You can submit the return request on the platform by navigating to your profile, click on “order history” → “my account” → request for return.

      • What are the terms and conditions for the returns and refund procedures?

        We have a set of documented terms and conditions for return requests and refund procedures. Below are the significant pointers to note down while raising a return request:
        All the products to be returned must be returned within 7 days of the purchase.
        All the returned products must be in new and unused condition.
        All the returned products must contain the original tags and labels.
        Disposables, opened products or materials and used products or materials are strictly not acceptable for return.

        For more detailed information on the terms and conditions of the return and refund policies, click here.

      • Are the shipping charges of return products refunded?

        The products to be returned must be mailed to the following address:
        Attn: Returns (RMA#)
        Address to:
        32Clicks Sdn Bhd
        Level 5, Wisma Bently Music, No.3, Jalan PJU 7/2
        Petaling Jaya, Selangor 47810
        Kindly take note that the shipping charges for returning a damaged or discrepant product is your responsibility and it will not be refunded.
        For more detailed information on the terms and conditions of the return and refund policies, click here.

      •   Reviews & Ratings

        • Where can I share my feedback for the product?

          We believe improvement comes through professional feedback. To add your review to a product, follow the steps below:
          Open a product page.
          On the right bottom select the section “reviews”.
          Write your review for the product along with your name.
          Mark your star ratings for the product below the review section.

        • I have dropped a review, but it is not visible on the product page why?

          Thanks for dropping your review for the product, we truly value it. Generally at 32clicks, we follow a procedure to verify and review your feedback and it takes a bit of time. Once the verification is completed, your review will be published on the site.

        • Do I have to maintain any standards while writing down the reviews?

          As said, we completely believe improvement comes through feedback and hence we do not have any guidelines for your reviews. You can post what you desire.

        •   Shopping Queries

          • How to add a product to my cart?

            There are two ways through which you can add the products to your cart
            Add to cart: Add the product of purchase to your cart, helps you to add multiple products to your cart and finally purchase.
            Buy now: Click on buy now which takes you to the product details. Leads you directly to the payment procedure for the particular product.

          • How to view my cart?

            To view your cart, there are two ways:
            Click on the “my cart” button in the header section.
            Click on the shortcut key icon on the right side to view your shopping cart.

          • How to select the variant for a product?

            To select the right variant of the product that you would like to purchase, on the product page, you can select the corresponding colour, size, and type of the product accordingly.

          • Do the product prices vary if I select a variant for the product?

            Generally for the variants, there is a small product price variation but it depends on the respective dental product suppliers and brands for the price variations.

          • How to add a product to my wishlist?

            Adding your favourite products to the wishlist is very easy. All you have to do is click on the heart-shaped icon and it can be done by two ways:
            Via the product listing view page
            Via the product detail page

          • How to view my wishlist?

            To view your wishlist, all you have to do is follow the steps below:
            Log into 32clicks
            Select “My profile” in the account section
            Select “Wishlist” on left side menu

          • How to remove a product from my wishlist?

            To remove your product from the wishlist, below are the steps to be followed:
            Log into 32clicks
            Select “My profile” in the account section
            Select “Wishlist” on left side menu
            Click the “Remove” icon on the right side of the wishlist box.

          • What does “In stock”, “Out of stock” and “Sold out” in the product page mean?

            The below mentioned state the availability of the dental product:
            In stock: The particular product is available
            Out of stock: The particular product is not available

            Sold out: The current stock of the particular product is sold out, you will have to wait till the next stock is published. Apart from the status of the product, we try to keep all the products always in the “In stock” state so as to not disappoint our customers.

          • I prefer to buy the products in bulk, what is the procedure?

            If you prefer to buy the dental products in bulk, you can send us a list of products on an excel sheet with the necessary details and mail to us at “[email protected]”.

          • What is the approximate delivery time of the dental products?

            The delivery time of a product is based on the product, brand, and the supplier. Generally, all the products are delivered in a period of 7 to 8 business days including the shipping time. Exceptions: Heavy products and dental furniture products take more time than the usual delivery time.

          •   Report Issues

            • I have an issue with your products or your site and need to report it, kindly help.

              To report your issue regarding our products or our site, kindly write to us: [email protected]. Your issue will be addressed by our team in 2 to 3 business days.

            • Are you not able to find the product you need?

              Kindly write to us along with the product details to [email protected]