Effective Date: 9th June 2023
Thank you for choosing 32Clicks! We strive to provide you with exceptional service and ensure a seamless shipping experience. This Shipping Policy outlines important details regarding the shipping process, including delivery options, processing times, and applicable fees. By placing an order with us, you agree to the terms and conditions stated below.
SHIPPING METHODS AND DELIVERY1.1 Shipping Destinations: We currently offer shipping within Malaysia. If you do not see your location listed, please contact our customer support for assistance.
1.2 Shipping Methods: We utilize trusted shipping carriers to deliver your orders, including but not limited to NinjaVan. The available shipping methods may vary depending on your location and the size/weight of your order.
1.3 Delivery Timeframe: The estimated delivery timeframe will depend on the shipping method selected and your location. Please note that unforeseen circumstances, such as weather conditions or courier delays, may affect delivery times. We cannot guarantee exact delivery dates, but we will make every effort to fulfill your order promptly.
1.4 Tracking Information: Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can monitor the progress of your shipment through the carrier's website or by contacting their customer support.
West Malaysia: Next working day
East Malaysia: Standard delivery
SHIPPING FEES2.1 Shipping Costs: Shipping fees are calculated based on factors such as the destination, shipping weight, and dimensions of your order. The shipping costs will be displayed during the checkout process before you finalize your purchase.
ORDER STATUS AND SUPPORT3.1 Order Status Updates: You can check the status of your order by logging into your account on our website. We will also send you email updates regarding significant order milestones, such as order confirmation, shipment tracking, and delivery.
3.2 Customer Support: If you have any questions or concerns about your order, shipping, or delivery, our dedicated customer support team is ready to assist you. Please contact us and provide your order details for a prompt response.